AI-POWERED SERVICE OPERATIONS
Keep service
moving.
Connect customer issues, field teams and critical assets. Use AI to understand the problem, coordinate the next step and reach a verified outcome.
Start with Service. Connect Field, Assets and Assurance as your operation grows.
BUILT FOR WORK THAT KEEPS PEOPLE CONNECTED
Telecom · Power · Water · Gas · HVAC · Technical services
FOUR PRODUCTS. A CONNECTED OPERATION.
Start where the work starts.
Connect what comes next.
01 / OPSGLIDE SERVICE
Same issue again?
Keep the context.
Connect the original report, previous attempts and a reviewed permanent fix. Give a returning fault a shared investigation instead of another isolated ticket.
02 / FIELD
The next visit.
Better prepared.
Skills, scheduling, dispatch and field evidence. Bring the job and the right people together.
03 / ASSETS
Routine work.
Ready to plan.
Asset context, maintenance programmes and inspection findings. Keep care on a visible cycle.
04 / ASSURANCE
Wider issues.
A clearer response.
Potential-outage signals, coordinated incidents and approved customer updates.
THE CONNECTED JOURNEY
One issue. A clearer way through.
Report
Start with the facts.
Bring the customer report and its history into view. Give the issue a clear owner.
Understand
See what came before.
Use previous attempts, measured findings and approved knowledge to guide the investigation.
Coordinate
Make the next move.
Keep the right team, job and routine connected as the work moves between roles.
Verify
Close the loop.
Record the outcome, review what is proven and notice when an issue comes back.
AI, WITH OPERATIONAL CONTEXT
Intelligence for
the next move.
Use the history to understand the problem. Use reviewed knowledge to inform the next assessment. Keep evidence, decisions and permission to act connected.
AN ILLUSTRATIVE INVESTIGATION
A repeat fault.
A more informed next step.
01 / RECORDED EVIDENCE
A case returns after a temporary recovery. Previous attempts and resolution notes are available.
02 / AI DRAFT
The cause remains unconfirmed. Review the previous resolution and obtain the missing evidence before proposing a fix.
03 / REVIEWED DECISION
A manager confirms the cause from evidence. A separate repair review and post-work verification follow.
AI assistance does not itself confirm a physical cause or authorize a repair.
CUSTOMERS SHOULD NOT HAVE TO GUESS
The right update.
At the right moment.
Bring field findings into the incident story. Prepare a clear message, review it internally and publish the approved version through configured maps, feeds and website widgets.
Arrival tracking and customer notifications are available through configured channels. Sharing and publication remain deliberate actions.
WORK WITH THE TOOLS YOU ALREADY HAVE
Connect the work.
Keep the systems.
Bring Opsglide alongside your existing ticketing and business systems. Define which system owns each record, keep status changes traceable and carry context between teams.
Ticketing & CRM
Identity & access
Maps & messaging
Data & reporting
APIs & webhooks
A FEW GOOD QUESTIONS
Start with
what matters.
Can we start with one product?
Yes. Service, Field, Assets and Assurance are distinct products. Start with the work you need to improve, then connect other products when they add value.
Can we keep our existing ticketing system?
Opsglide can work alongside an existing system through configured integrations and APIs. Agree record ownership, supported events and the end-to-end workflow before activating a connector.
Does AI make operational decisions automatically?
AI can assist investigations, routines, dispatch and reporting. Automation depends on explicit company settings and defined decision limits. Independent reviews remain part of sensitive workflows.
Is it only for third-party contractors?
No. The portfolio supports internal workforces, third-party contractors and mixed teams. The right configuration depends on how your company owns and coordinates work.
How do customers get updates?
Depending on the products and channels configured, customers can use arrival links, approved incident maps and published updates. Public incident messages require internal authorization.
How do we choose a package?
Start with a conversation about your workflows, users and existing systems. We will use that context to explore the relevant product combination.
LET’S PUT IT TO WORK
Make the next move
a better one.
Bring us the way your team works. We’ll explore where Opsglide can make the next step clearer.